Gain a full customer view with a modern CRM
Put your customer data to work for smarter and better customer experiences.
Reach your customers at the right time and the right place
- Shoplazza’s native CRM integrates our POS system and e-commerce platform with your sales channels to ensure you reach customers when and where they’re more likely to buy.
- Access order history and details directly from customer profiles for seamless order management and support.
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Understand your customers better
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Build customer profiles accessible to all sales associates across your offline and online storefronts.
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Store customer contact information, purchase history, and preferences to enable targeted marketing campaigns.
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Track all customer interactions, including emails, calls, chats, and social media, and add notes for a complete history.
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Create more meaningful customer interactions
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Provide personalized product recommendations based on customer purchase history and browsing behavior.
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Deliver targeted promotions and offers to specific customer segments to build stronger connections and increase conversion rates.
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Enhance customer experience with loyalty programs
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Implement loyalty programs that reward customers with points for purchases, referrals, and other activities.
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Create tiered loyalty programs with exclusive benefits for higher-tier members to recognize repeat customers and increase customer lifetime value.
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Save time by automating your marketing efforts
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Set up automated workflows to trigger actions based on customer behavior, such as sending welcome emails, follow-ups, and reminders.
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Create and manage email marketing campaigns to engage customers, promote products, and drive sales.
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Monitor the performance of marketing campaigns and customize CRM dashboards to display key performance metrics with our